Privacy Policy

This Privacy Policy describes how Voidverse Studios Inc. ("Company", "we", "our", or "us") collects, uses, and protects your information when you use SpiffyVPN services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address (for account creation and communication)
• Payment information (processed by our payment processor only, we do not store any of your payment information)
• Account creation date and subscription status

1.2 Connection Information

To provide our VPN service, we may collect:

• Connection timestamps (when you connect and disconnect)
• Amount of data transferred during your session
• Server location you connected to

1.3 Technical Information

We may collect technical information including:

• Device type and operating system for connecting to this website, not an actual VPN.
• Connection diagnostics for troubleshooting

1.4 Information We Do NOT Collect

We do not collect, log, or store:

• Your browsing history or DNS queries
• Content of your internet traffic
• Websites you visit while connected
• Source IP addresses after session ends
• Any information that could identify your online activities

2. How We Use Your Information

We use collected information for:

• Providing and maintaining VPN services
• Processing payments and managing subscriptions
• Customer support and technical assistance (if you contact us)
• Preventing fraud and abuse
• Improving our services and troubleshooting
• Complying with legal obligations (if required by law)
• Sending important service-related communications

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

3.2 Service Providers

We may share information with trusted service providers who help us operate our business:

• Payment processors (for billing)
• Cloud infrastructure providers (for secure data storage)
• Customer support tools
• Email service providers (for account communications)

3.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process or court orders
• Protect our rights, property, or safety
• Prevent fraud or abuse of our services
• Investigate potential violations of our Terms of Service

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures including:

• AES-256 or ChaCha20 encryption for all VPN traffic
• Secure data transmission (TLS/SSL)
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis
• Secure data centers with physical security measures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Connection logs not stored. Account information is retained until account deletion.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Object to processing of your personal information

6.2 Communication Preferences

You can opt out of promotional emails but will continue to receive service-related communications.

6.3 Account Deletion

You may delete your account at any time by sending us an email requesting account deletion. Upon deletion, we will remove your personal information within 30 days, except as required by law.

7. International Data Transfers

Your information may be processed and stored in countries other than your own, including Canada and other jurisdictions where we operate servers. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a prominent notice in our app

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact us:

11. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of Canada. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Canadian courts.