Refund Policy

We stand behind SpiffyVPN with confidence. If you're not completely satisfied with your first purchase from us, you can request a full refund within 14 days of your initial subscription date—no lengthy questions asked.

1. Eligibility Requirements

To qualify for our refund policy, all of the following conditions must be met:

1.1 First-Time Customers Only

• This policy applies exclusively to your very first subscription with SpiffyVPN
• Subsequent renewals, upgrades, or additional subscriptions are not eligible
• One refund per customer/household/payment method to prevent abuse

1.2 Clean Account Standing

• No violation of our Terms of Service
• No illegal activities conducted through our service
• No attempts to circumvent our security measures or abuse our infrastructure
• Account must be in good standing with no pending disputes or chargebacks

1.3 Timely Request

• Refund request must be submitted within 14 calendar days of your initial purchase
• Requests are processed based on the date we receive them, not when you decide to cancel
• The 14-day period starts immediately upon successful payment processing

1.4 Reasonable Usage

• Normal, personal use of the VPN service as intended
• No excessive bandwidth consumption
• No commercial resale or sharing of account credentials
• No bulk or automated usage patterns

2. What We Don't Cover

The following situations are not eligible for refunds under this policy:

2.1 Misuse or Policy Violations

Use for illegal activities, including but not limited to:

• Copyright infringement or piracy
• Hacking, fraud, or unauthorized access attempts
• Harassment, spam, or malicious activities
• Any activity prohibited by local, state, or federal laws
• Attempts to bypass payment systems or use invalid payment methods
• Creating multiple accounts to abuse promotional offers or this refund policy

2.2 Fraudulent or Bad Faith Requests

• Providing false information during account registration or refund requests
• Using payment methods flagged for fraud or chargebacks
• Patterns suggesting temporary usage for specific events (e.g., sports events, TV show releases, travel)
• Evidence of attempting to abuse refund policies across multiple VPN services
• Coordinated refund requests from multiple accounts with similar patterns

2.3 Excessive Usage Patterns

• Downloading exceptionally large amounts of data then immediately requesting refund
• Usage patterns indicating commercial resale or account sharing
• Automated or bot-like connection patterns
• Attempting to use VPN infrastructure for prohibited business purposes
• Clear evidence of using refund policy to obtain temporary free VPN access

2.4 Previous Refund History

• Customers who have previously received refunds from SpiffyVPN (one refund per lifetime)
• Accounts linked to previously refunded accounts (same household/payment method)
• History of frequent subscription cancellations and refund requests with other services
• Attempting to circumvent the "first-time customer" requirement through multiple identities

3. How to Request a Refund

3.1 Contact Support

• Email us at support@spiffyvpn.uk with subject line "Refund Request"
• Include your account email and reason for the refund request
• Provide your approximate purchase date and subscription plan

3.2 Account Review

• We'll verify your account meets all eligibility requirements
• This typically takes 1-2 business days
• We may ask follow-up questions to prevent fraudulent claims

3.3 Processing

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method only
• You'll receive confirmation once processing is complete

4. Processing Details

4.1 Processing Time

• Refunds typically appear in your account within 5-10 business days after approval
• Credit card refunds may take 1-2 billing cycles to appear on your statement
• PayPal and digital wallet refunds usually process within 24-48 hours

4.2 Service Termination

• Your VPN access will be terminated immediately upon refund approval
• All associated data will be deleted from our systems within 30 days
• You cannot reactivate the same account after receiving a refund

4.3 Dispute Resolution

• If your refund request is denied, you'll receive a detailed explanation
• You may appeal the decision by providing additional information
• Chargebacks filed without first contacting us may result in permanent account suspension

5. Fair Use Philosophy

This policy exists to give genuine customers confidence in trying SpiffyVPN risk-free. It's built on trust and mutual respect. We reserve the right to:

• Deny refunds that appear to be attempts to abuse this policy
• Require additional verification for suspicious refund patterns
• Update this policy to prevent newly discovered forms of abuse
• Refuse service to customers who repeatedly abuse refund policies

We're committed to fair and transparent business practices. This policy balances customer satisfaction with protecting against abuse, ensuring SpiffyVPN remains sustainable and reliable for all our users.

6. Contact Information

If you have questions about our refund policy or need clarification about your specific situation, please contact us:

7. Policy Effective Date

This refund policy is effective as of December 13, 2024, and applies to all new subscriptions purchased on or after this date.